Okay
  Public Ticket #2542529
Not work properly
Closed

Comments

  • intake_be started the conversation

    Hi,

    i need to know that, 

    1- when i import Lucille classic demo theme into WordPress, and edit this. and after that click on home page. i am going to the smartwpress website, what's the matter is?

    2- No "shop"  tabs work properly here when i edit theme. 

    waiting for your response.

    Thanks. 

  •  470
    Alex replied

    Hi, 

    Please check my answer below:

    1- when i import Lucille classic demo theme into WordPress, and edit this. and after that click on home page. i am going to the smartwpress website, what's the matter is?

    Please go to Appearance - Menus and edit the main menu. Change the link for HOME menu item to point to your website. 

    2- No "shop"  tabs work properly here when i edit theme. 

    Can you please send me the URl to your website for better understanding? Is not clear for me what the problem is. 


    Kind Regards,
    Alex

    New to WordPress? Don't want to deal with all the setup process? We can help you!
    Please check our list of additional services and let us know if there's anything we can do to help you!

    SmartWPress - Envato Elite Author


  • intake_be replied

    I didn't used as online. I just start work on local host. let me share video with u. so you can understand easily.

  •  470
    Alex replied

    Hi, 

    Thanks for the video explainer. Since I don't have access to your website, I can only try to guess what the problem is: 

    1. Do you have WooCommerce plugin installed? 

    2. Did you have WooCommerce installed when you run the demo importer? 

    Since the e-commerce functionality is based on WooCommerce, you need to have this plugin installed when you run the demo importer, otherwise the products are not imported. 

    Please let me know. 

    Kind Regards,
    Alex

    New to WordPress? Don't want to deal with all the setup process? We can help you!
    Please check our list of additional services and let us know if there's anything we can do to help you!

    SmartWPress - Envato Elite Author


  • intake_be replied

    yes i have installed the plugin woocommerce  but shop page still not working. please find an attachment

    i have one more question please let me know my wp bakery page builder is not update now so how can i update? and here is no option of activate theme

  •  470
    Alex replied

    Hi, 

    Regarding WPBakery:

    There is a fresh Lucille update released yesterday. Please update the theme, then go to Appearance - Install Lucille Plugins and perform the available updates. 

    Regarding Shop: 

    Please delete the Shop page, then delete it from Trash, then regenerate the WooCommerce Shop page from WooCommerce - Status - Tools:


    5085187168.png

    Please let me know how it works.

    Kind Regards,
    Alex

    New to WordPress? Don't want to deal with all the setup process? We can help you!
    Please check our list of additional services and let us know if there's anything we can do to help you!

    SmartWPress - Envato Elite Author


  •   intake_be replied privately
  •  470
    Alex replied

    Please send me credentials for your WordPress, I will take a look. 

    The message below is not an error, is telling you that you don't have products defined. 

    9768653454.png


    Kind Regards,
    Alex

    New to WordPress? Don't want to deal with all the setup process? We can help you!
    Please check our list of additional services and let us know if there's anything we can do to help you!

    SmartWPress - Envato Elite Author


  •   intake_be replied privately
  •   intake_be replied privately
  •  470
    Alex replied

    Please send me the URL. 

    Kind Regards,
    Alex

    New to WordPress? Don't want to deal with all the setup process? We can help you!
    Please check our list of additional services and let us know if there's anything we can do to help you!

    SmartWPress - Envato Elite Author


  •   intake_be replied privately
  •  470
    Alex replied

    Hi, 

    1- my homepage slider is not responsive, as you can say it's responsive,

    Please edit your slider and adjust the properties for each layer(like font size)  according to the device. Please check the screenshot below for better understanding:

    6841220756.png


    2- and also slider revolution is need the key for activation, why I don't have any key to activate this?

    Since you are an indirect purchaser of the premium plugin, you cannot receive and license key for the plugin itself. These are the rules on Envato, is not something that we can change. But you have full rights to use it (we've already paid an extended license to be able to distribute the plugin for free) and you can update it with the theme. Each new theme version come with upgraded version of Slider Revolution that you can update from Appearance - Install Lucille Plugins (option became available when updates are available). 

    3- Is any option to activate the theme or it is GPL license?

    Can you please offer more details? What do you mean by activating the theme?

    4- I get Ajax error again n again. what's the problem is. can i change the theme ?

    Can you please offer more details about the error you are getting? What is the error and how can I reproduce it?

    5. Regarding the Shop page:

    Like I have said, you don't have products defined, that is why your Shop page is empty. The Products area on your website is empty.  Once you defined a product, it will automatically appear on the Shop page. Let me know if you need my help to import the products from one of the demos, to have some test data in your Shop page.

    9924963509.png


    Kind Regards,
    Alex

    New to WordPress? Don't want to deal with all the setup process? We can help you!
    Please check our list of additional services and let us know if there's anything we can do to help you!

    SmartWPress - Envato Elite Author