Okay
  Public Ticket #2600445
Theme Upload
Closed

Comments

  •   Cem started the conversation
  •  470
    Alex replied
    November 15, 2020 at 8:19am

    Hi, 

    To identify the problem, I need a FTP account for your website and credentials for WordPress. I need to enable the debug log for your website to see the exact error. Since we don't have this error on our side, it is related to your exact environment (plugins installed, php version) and I need to check it exactly on your website. 

    Kind Regards,
    Alex

    New to WordPress? Don't want to deal with all the setup process? We can help you!
    Please check our list of additional services and let us know if there's anything we can do to help you!

    SmartWPress - Envato Elite Author


  •   Cem replied privately
  • Cem replied
    November 15, 2020 at 9:02pm

    Hey Alex, i deleted everything and tried again and it worked. So problem is solved. Thank you so much.

  •  470
    Alex replied
    November 16, 2020 at 7:01am

    I hope this did not cause too much troublefrown.png

    Also, since you are starting from scratch, please consider using Elementor to build your website, since it is a more powerful solution. 

    And please let me know if you need my help in any way.

    Kind Regards,
    Alex

    New to WordPress? Don't want to deal with all the setup process? We can help you!
    Please check our list of additional services and let us know if there's anything we can do to help you!

    SmartWPress - Envato Elite Author