Okay
  Public Ticket #2652336
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  • acovendesigns started the conversation
    January 7, 2021 at 6:47pm

    If you goto https://carlbaldassarremusic.com/2020/06/18/listening/ there is a comment that isn't showing on this page, how do we show comments from users that are approved?

  •  470
    Alex replied
    January 8, 2021 at 12:13pm

    Hi, 

    Is this a standard WordPress post? Also, do you have comments enabled on your WordPress post (discussion meta box)? Please let me know, so I can make a test on my development location. 

    Kind Regards,
    Alex

    New to WordPress? Don't want to deal with all the setup process? We can help you!
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    SmartWPress - Envato Elite Author


  • acovendesigns replied
    January 8, 2021 at 5:54pm

    This is a standard post, and comments are marked available.

    Let me know if you need other information

  • acovendesigns replied
    January 8, 2021 at 5:55pm

    here's the boxes I have selected

  •  470
    Alex replied
    January 11, 2021 at 6:53am

    I have a fix for this, I will release a new theme update today. Thank you for noticing this!

    Kind Regards,
    Alex

    New to WordPress? Don't want to deal with all the setup process? We can help you!
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  • acovendesigns replied
    January 11, 2021 at 5:00pm

    Thank you! And no problem, happy to help!

  •  470
    Alex replied
    January 12, 2021 at 7:07am

    Thanks, I hope is fixed nowsmile.png

    Kind Regards,
    Alex

    New to WordPress? Don't want to deal with all the setup process? We can help you!
    Please check our list of additional services and let us know if there's anything we can do to help you!

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  • acovendesigns replied
    January 12, 2021 at 6:35pm

    Does it auto update, or what actions should I take to update the theme?

  •  470
    Alex replied
    January 13, 2021 at 6:27am

    Just use Envato Market to udpate the theme directly from your Dashboard. Do you have it configured? 

    Kind Regards,
    Alex

    New to WordPress? Don't want to deal with all the setup process? We can help you!
    Please check our list of additional services and let us know if there's anything we can do to help you!

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  • acovendesigns replied
    January 15, 2021 at 7:32pm

    I can't seem to get the auth configured, sorry I'm so bad at this lol not sure what my keys are?

  •  470
    Alex replied
    January 18, 2021 at 6:49am

    Hi, 

    Did you check this page? https://envato.com/market-plugin/

    Kind Regards,
    Alex

    New to WordPress? Don't want to deal with all the setup process? We can help you!
    Please check our list of additional services and let us know if there's anything we can do to help you!

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  • acovendesigns replied
    January 18, 2021 at 7:38pm

    I did I get this error when making a Key and saving


    Additional Error Details:
    Error listing buyer purchases..
    Forbidden
    {"request_url":"https:\/\/api.envato.com\/v2\/market\/buyer\/list-purchases?filter_by=wordpress-plugins","response_code":403,"response_cf_ray":"613ac5cd6fa3def5-SEA","response_server":"cloudflare"}
  •  470
    Alex replied
    January 19, 2021 at 8:13am

    I guess you need to grant access to Envato Market plugin to read you purchase history. 

    If it takes too much time, just update the theme from FTP. Please check our resource below: 

    https://docs.smartwpress.com/how-to-update-slide-wordpress-theme/

    Kind Regards,
    Alex

    New to WordPress? Don't want to deal with all the setup process? We can help you!
    Please check our list of additional services and let us know if there's anything we can do to help you!

    SmartWPress - Envato Elite Author